Courses Office Management & Customer Service
Successful executives know how important professional office management is for them. Behind every successful execuitve is a well-organized and confident assistant or office manager.
After all, there is a well-organized office management with convincing customer service behind every successful manager. But what do you have to pay attention to in the digital transformation? With seminars Office Management and Seminars Customer Service you get the necessary expertise to be able to fulfill your role perfectly even in digital times.
Book your course online: convenient and easy via our course registration form.
Office Management & Customer Service
Convince by expertise and communication! You want to fulfill your role as “co-pilot” of your boss even better and put you with enthusiasm new tasks? With SCourses Office Management & Customer Service you can expand your technical and practical skills and can face your daily needs more calmly and confidently.
Successful Office Management with Word, Excel & Co. – Seminar Office Management & Assistance
Successful office managers use Word, Excel & Co. purposefully and playfully in their work. It’s about the clever selection of the right MS Office functions. In our seminar series Word, Excel & Co. we have put together the necessary tools.
How can documents be made appealing with Word? You will receive the necessary tools to create and edit texts, to successfully use text modules, tables and form letters.
How can you work with Excel quickly and easily? You get the tools to analyze data and make it visually appealing.
You want to create professional presentations with PowerPoint? In our seminar you will learn how graphics, slides and diagrams can be worked out purposefully.
You would like to use Outlook increasingly for your communication in the current Office Management? We’ll show you how to properly organize tasks, appointments, messages and contacts.
Leading from the bottom up – Six strategies for successful leadership in office management
The usual understanding of leadership assumes that leadership is one-sided from top to bottom. In today’s world of work, the equivalent to it, that is, leadership from below, is becoming increasingly important. Employees constructively influence decisions and developments. The following six strategies will help you successfully in Office Management:
- Argue objectively and rationally
- Friendly and supportive behavior
- Form a powerful coalition with your boss
- Negotiate object-oriented, also in the interest of the employees
- Hook and show the consequences of the decisions
- Engage your boss early on important issues
Telephone Power in the Office – Courses Office Management & Customer Service
Right question technology – Absolute customer satisfaction – More success
- See objections as an opportunity
- The 10 Commandments for customer-oriented companies
- Professional rhetoric on the phone
- 15 tips for a successful complaint management
Controlling Assistance – Courses Office Management & Customer Service
- Controlling Organization – How does it fit together?
- Safe and fast evaluation of company key figures
- Assistance and her tasks in controlling
- The professional boss report: What is important?