Course Successful business talks – Produkt-Nr. G08 . With the Course Successful business talks you gain following skills:
- Success Instruments Communication & Rhetoric
- Success instruments for communication in sales
- Refute customer objections and argue convincingly
- Negotiate negotiable and confident
- Successfully enforce price increases
- Elegant handling of difficult customers
Course Successful business talks. book online with the product no. G08. Conveniently and easily with the course form online.
Price for the Course Successful business talks
Price: 590,– £ excl. 19% VAT.
Included in the price:
Participants documents as PDF, 3-course meal, coffee, tea, soft drinks and snacks in the breaks
Book online with the product no. G08. Convenient and easy with the course form online.
Target group for the Course Successful business talks
- Sales Executives, Sales Managers and Sales Managers.
- Employees in sales, customer care and key account management.
Your benefit with the Course Successful business talks
- The 7 most effective communication techniques
- How do I get the “wire” to the customer?
- Right arguments in difficult customer discussions
Your lead with the Course Successful business talks
Each participant receives the following S&P products with the course:
+ S&P Test: How good is your interviewing?
+ S&P Check: Safely recognize and successfully refute objections
+ S&P Guide: Successfully Conduct Sales Talks
+ S&P Check: Customer Relationship Management – Stay on the ball!
+ S&P test: communicate with tact
Course program:
The 7 Most Effective Communication Techniques – Course Successful business talks
- From one-time customer to permanent customer
- Price comparisons: maximum transparency or targeted marketing tool
- How do I manage to increase the turnover of my existing customers
- With service contracts more profits and lasting customer relationships
- Customer loyalty programs under test: discounts, loyalty points, loyalty cards
How do I get the “wire” to the customer?
- Active listening – who asks leads!
- Avoid negative formulations and fabric softener
- To sharpen customer benefits and concrete goals
- 9 steps to professional conversation behavior
- To argue in a catchy and convincing way
- Develop a sales personality and stay in the customer’s memory forever
Direct implementation in practice:
+ S&P Checklist: “Customer Relationship Management – Stay on the ball!”
+ S&P immediate measures for higher yields and more profit
Right arguments in difficult customer discussions
- The right choice of words for angry customers
- Cope with conversations with frequent speakers
- Cleverly deal with objections
- Argue sovereignly and bring the deal to completion
- Elegant handling of aggressive callers
- Customer threatens to terminate the business relationship
- Through spell words positively influence the mood
Direct implementation in practice:
Practical training and S&P case studies on demanding conversational situations
Your Contact Person for the Course
Do you still have questions about our Course? You need a consultation or would like to register? We gladly support you:
Department of Continuing Education
Office London:+44 (0)2077180 – 282
Office Vienna:+43 (0)1 99460 – 6448
Office Munich:+49 (0)89 452 429 70 – 100
Office Hannover:+49 (0)511 93 639 – 460
E-Mail: service@sp-unternehmerforum.de
Book online with the product no. G08. Convenient and easy with the course form online.