How does the cooperation in the sales team succeed? Agile working methods make team work in sales or customer service efficient and successful. The course “Agile teamwork in customer service” teaches you the following skills:

  • Agile working methods in the team
  • The ADKAR Model: Teams create change
  • Agile customer communication: what is important?

Book your course “Agile teamwork in customer service” with Product No. G 14. Convenient and easy online: Course form online

 

Price for the Course Agile teamwork in customer service

Price: 590,– £ excl. 19% VAT.

Included in the price:
Participants documents as PDF,  3-course meal, coffee, tea, soft drinks and snacks in the breaks

Book online with the product no. G14. Convenient and easy with the course registration form online.

 

 

Agile teamwork in customer service

 

Target group for the course “Agile teamwork in customer service”

  • Office managers and employees in the office
  • Customer Service, Internal Sales, Sales Assistant, Customer Service
  • Assistance for management, teams or projects

 

Your benefit with the course”Agile teamwork in customer service”

  • Agile working methods in the team
  • The ADKAR Model: Teams create change
  • Agile customer communication: what is important?

 

Your lead with the course “Agile teamwork in customer service”

Each participant will receive the S&P Tool Box with the course:

+ S&P Tool: Agile techniques for office management

+ S&P Test: How good is your interviewing?

+ S&P test: In which team phase are we?

+ S&P Tool Box: Establish agile working methods

+ S&P Test: Successful Arguing on the phone and by e-mail

+ S&P Test: How good is your interviewing?

Course program:

Agile working methods in the team

  • Agile processes: Better collaboration in the company and in the team
  • Clearly define “rules of the game” in Office Management
  • More flexibility in daily business – use of agile techniques:
    • Scrum, Kanban & Co.Design
    • Thinking for difficult tasks
    • Barcamp and Ted Talk
  • Daily Sprint: Bring Colleagues ‘Into Bott’ – Make agility a common cause

  • Successful communication in the team

 

Each participant receives the S&P Tool Box:

+ S&P Tool: Agile techniques for office management

 

The ADKAR Model: Teams create change

  • Awareness: Why should we be agile in customer communication?
  • Desire: What goals are achieved with agility and which hurdles are eliminated?
  • Knowledge: What is the level of knowledge about agility in the team?
  • Ability: What fears prevent the successful introduction of agile customer communication?
  • Reinforcement: What are the first goals we can achieve together quickly?

Each participant receives the S&P Tool Box:

+ S&P test: In which team phase are we?

+ S&P Tool Box: Establish agile working methods

 

Agile customer communication: what is important?

  • Avoid False Friends in your communication
  • Receive complaints and complaints confidently and vote in the team
  • Solve your bargaining position with the MESO concept
  • 5 success techniques for your customer negotiations by phone and e-mail
  • The most common email glitches and how to avoid them

Each participant receives the S&P Tool Box:

+ S&P Test: Successful Arguing on the phone and by e-mail

+ S&P Test: How good is your interviewing?